IdeoraTechnologies

Data Deletion Policy

Effective 11 November 2026 · Last updated 12 November 2026

Ideora Technologies (“Ideora”, “we”, “our”, or “us”) is an India-based technology business that develops and operates software products, digital platforms, mobile applications, artificial intelligence solutions, and business automation services. Ideora is the parent business for Digital Gullak, Digital Mala, SI Contact, AI Designer – CorelDRAW Plugin (published on this website as AI Plugin for Designers), and Jain Gyan AI.

Ideora uses one official Meta WhatsApp Business Platform Cloud API integration for its own products and its own business communication: Digital Gullak, Digital Mala, SI Contact, AI Designer – CorelDRAW Plugin, and Jain Gyan AI. A person who uses one of those products may receive the product messages described here.

Related documents: Privacy Policy, Terms & Conditions, WhatsApp Acceptable Use Policy, and Data Deletion Policy.

Company

Business name: Ideora Technologies
Business type: Proprietorship Firm
Proprietor and grievance contact: Shikha Paras Lohade
Place of business: 1, Space Cosmos, Beside Canara Bank, Old Agra Road, Ashok Stambh, Nashik 422002, Maharashtra, India
Websites: https://ideora.in and https://ideoratechnologies.com
Privacy, support, legal, and deletion: contact@ideora.in

Use one of these subjects so the message is reviewed for the right purpose: “Privacy request”, “Support”, “Legal”, or “Data Deletion Request – Ideora Technologies”.

Ideora Technologies is a proprietorship firm. Shikha Paras Lohade is the proprietor and the grievance contact. Messages to contact@ideora.in are the channel for privacy, support, legal, and deletion requests.

1. Purpose

This policy is for end users of Ideora’s five products and of the Ideora websites. It covers account information, product information, and WhatsApp communication records that Ideora stores. It explains how to request deletion, how requests are verified, what information may be deleted, and which records may need to be retained. Information held independently by WhatsApp, Meta, a payment provider, or another service remains subject to that provider’s own retention rules.

2. Products covered

This policy applies to the Ideora Technologies websites, Digital Gullak, Digital Mala, SI Contact, AI Designer – CorelDRAW Plugin, Jain Gyan AI, WhatsApp Business Platform communications operated by Ideora, and customer-support and account records.

3. How to request deletion

You can submit a request in any of these ways:

  1. Contact form. Use /contact-us.html on ideora.in or ideoratechnologies.com and choose “Data deletion”.
  2. Email. Write to contact@ideora.in with the subject “Data Deletion Request – Ideora Technologies”.
  3. Product support. Use the official support channel of the relevant product, where that product provides one.

This page is the published procedure. It is not a separate upload form.

4. Information we may ask for

To process a deletion request, we may ask for your full name, the registered mobile number or email address, the relevant product, the account ID where you have one, and a description of the deletion you want. We may ask for further information that is reasonably necessary to verify identity or authority.

We will not ask you for a password, an OTP, a UPI PIN, a banking password, or an API secret.

5. Verification

Before deleting personal information, Ideora may verify the identity of the requester. Verification may include confirmation through a registered email address, verification through a registered phone number, account-based authentication, or another proportionate method. A request from a person who cannot show authority may be refused.

6. WhatsApp data deletion

You may request deletion of eligible WhatsApp-related information that Ideora maintains. This may include a stored WhatsApp phone number, a user-to-account mapping, stored message content, conversation records, delivery-status information, message identifiers, webhook event records, communication preferences, and associated profile information.

Deletion is subject to applicable legal retention requirements and to technical limitations. Ideora cannot delete information that Meta or WhatsApp holds independently. You may need to contact WhatsApp for that copy.

7. Opt-out and deletion are different

An opt-out request stops future WhatsApp communication in the category you name.

A deletion request asks Ideora to remove eligible personal information it stores.

You may ask for both. To keep a withdrawn permission from being messaged again by mistake, Ideora may retain a minimal suppression record containing only what is needed to enforce the opt-out, where the law permits that record.

8. Product-specific deletion

8.1 Digital Gullak

Deletion may cover the user profile, contact information, communication preferences, eligible donation-related account data, and WhatsApp notification records. Transaction and accounting information may be retained where the law requires it.

8.2 Digital Mala

Deletion may cover the user account, voice recordings retained by the application, chanting-session history, user preferences, and related technical records.

8.3 SI Contact

Deletion may cover saved contact records, the user profile, contact categories, user-created notes, and related application records.

8.4 AI Designer

Deletion may cover uploaded reference images, logos, photographs, design instructions, stored generated files, account information, and eligible technical records.

8.5 Jain Gyan AI

Deletion may cover account details, stored conversations, user prompts, preferences, feedback, and related application records.

Where a product or feature is still proposed and holds no account data, there may be nothing to delete beyond a contact-form or email record of your request.

9. Payment and financial information

Certain transaction records may need to be retained for accounting, tax, financial, audit, fraud-prevention, or dispute-resolution requirements. Where deletion is legally restricted, access and further processing are limited to the permitted retention purpose.

10. International hosting and backups

Ideora may keep information in India and in international cloud environments. A deletion request applies to eligible information controlled by Ideora across its relevant active systems and service-provider arrangements.

A backup may contain a residual copy until its scheduled expiry or secure-deletion cycle. Those backups are access-restricted and are not used for ordinary operational processing. If a backup is restored, the deletion requirement is applied again as appropriate. We do not represent that every backup copy disappears at the moment the active record is deleted.

11. Third-party information

Ideora cannot independently delete information held directly by WhatsApp, Meta, a payment gateway, an independent email provider, or another third-party platform. You may need to contact that provider for information it holds under its own terms. Ideora processes deletion of information it controls and cooperates with the applicable service provider where required.

12. Information that may be retained

We may retain limited information where it is necessary or legally permitted for accounting and tax requirements, financial transaction records, fraud prevention, a security investigation, a legal claim, dispute resolution, a regulatory obligation, consent withdrawal and opt-out enforcement, or backup and recovery.

These exceptions are applied to the specific record that the purpose requires. They are not a reason to keep all personal information indefinitely.

13. How a request is processed

  1. Request received.
  2. Identity verification.
  3. Scope and account identification.
  4. Review of applicable retention requirements.
  5. Deletion or anonymisation of eligible information.
  6. Update of the relevant suppression record.
  7. Third-party deletion coordination where it applies.
  8. Confirmation to the requester.

The deletion workflow across databases, object storage, logs, and service providers is confirmed for a product before that product is described as able to complete deletion. If a store cannot yet be deleted, the confirmation will say so.

14. Timing

Ideora acknowledges, reviews, and processes a verified request within the time required by applicable law. The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 follow a phased commencement schedule. On 11 November 2026, Ideora applies the timeline of the law that is actually in force. Where no specific statutory clock has commenced, we aim to complete a verified request within 30 days.

If we need more information, we will contact you. If a request cannot be completed in full, we will explain the reason and identify the retention or technical limitation, where the law permits that explanation.

15. Confirmation

Where appropriate, Ideora provides a confirmation that includes a request reference, the product involved, the categories of information deleted, any information retained for a legal reason, and any relevant third-party limitation.

16. Contact

Ideora Technologies
Proprietorship Firm
Proprietor: Shikha Paras Lohade
1, Space Cosmos, Beside Canara Bank, Old Agra Road, Ashok Stambh, Nashik 422002, Maharashtra, India
Data deletion and support: contact@ideora.in
Websites: https://ideora.in/data-deletion-policy.html and https://ideoratechnologies.com/data-deletion-policy.html